Return Policy

All made-to-order purchases are final sale and non-refundable or exchangeable.

Full priced domestic ready to wear purchases may be returned or exchanged within 14 days of purchase. Items that are marked down are final sale. Returns will only be accepted in original, unused, and unwashed condition with all hang tags, return tags, and packaging still attached. All returns are subject to a $10 restocking fee which will be deducted from your return. Return merchandise label must be used within three business days of receipt unless otherwise agreed. 

Should the return label not be utilized within 5 business days, a merchandise credit will be issued. 

All swimwear is eligible for exchange only.

Unfortunately, we cannot accept returns or exchanges for any international shipments outside of the the USA

To request a return or exchange of ready to wear pieces, please email info@twobirdsnewyork.com or click “send us a message” on the bottom right corner of the screen. Once your return is approved, you will receive a return shipping label from us. Please use this shipping label within 5 business days. If exchanges or returns are not sent back after 5 business days  from receiving the pre-paid return label, a merchandise credit will be issued.

Please visit our FAQ page for information on Products, Ordering, Appointments & Services, Shipping, and our Sample Try on Program.