All Twobirds made-to-order bridal purchases are final sale, non-returnable, non-refundable, and non-exchangeable. Domestic ready to wear occasion purchases (in-stock items) may be returned or exchanged within 14 calendar days of purchase. Returns or exchanges will only be accepted in original, unused, and unwashed condition with all hang tags, return tags, and packaging still attached. All returns are subject to a $10 restocking fee which will be deducted for your return.
Unfortunately, we cannot accept returns or exchanges for any international shipments outside of the the USA
To request a return or exchange of ready to wear pieces, please email firstname.lastname@example.org. Once your return is approved, you will receive a return shipping label from us Please use this shipping label to get your item(s), along with the original order slip, back to us within 7 calendar days. We'll let you know when your return is received by us and processed! Exchanges and returns sent back after 1 week from receiving the pre-paid return label are subject to return-to-sender or merchandise credit.
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