FAQ

Product Info

Our Classic, Tulle, Jumpsuit, and Lace Collections come in sizes A (US size 0-12) and B (US size 14-24). We recommend sizing up if you’re on the border as you can always tie the dress tighter. For custom sizing questions, please email info@twobirdsbridesmaid.com.

Our Party Collection comes in size XS - XL

There’s also a size guide on every product description or click here to see them all.

The easy sizing of our styles means little to no alterations are necessary! If you want your dress to be more fitted around the waist, simply wrap it tighter. Should you wish to shorten your dress, it requires a straight cut and no hem at your local tailor. In our experience, this is a very easy process for any tailor or seamstress and shouldn't take more than a few days to complete.

We can make all of our styles made-to-order in custom colors for an additional fee, please inquire by emailing info@twobirdsbridesmaid.com or calling 212-633-1384 and we’ll send you custom color swatches to choose from.


For all other customization inquiries including custom sizing please email info@twobirdsbridesmaid.com or call 212-633-1384

Twobirds is 100% made in the USA

Dry cleaning is recommended

Machine or Hand Wash cold and hang dry is optional for our stretch jersey styles

Steam only, do not iron

Should be kept hung

Please avoid wearing lace undergarments.

For underwear, we recommend wearing seamless panties.

For bras, you generally don't need to wear a bra with our styles no matter what size your bust is. If you still prefer to wear one, we recommend a low back bra, a backless bra, nipple covers, or one of our full coverage bandeaus.

We have video tutorials on how to tie all of our style here and we encourage you to put your own twist on it!


If you still need help, please email info@twobirdsbridesmaid.com or call 212-633-1384 and someone from our team can set up a virtual tying session with you.

Ordering Process

We strongly suggest that bridal parties purchase through our made-to-order process. At no additional fee, bridal parties work directly with a dedicated member of our team to ensure the full bridal party gets correct sizing, color tone, ship date, and access to over 30 different colors and fabrications.

Our made-to-order process is for bridal parties to ensure that all dresses in the party are made and shipped at the same time and to ensure there no color variations in the group.

Our in-stock and ready to wear collection is available to order and ship straight away and is subject to available stock at the time of purchase. Please note that dresses purchased from stock are not guaranteed to match dye lots from made to order dresses of the same color name.

Bridal parties should place their orders at least four months in advance of the wedding that they’re a part of. Please note that made-to-order bridal party purchases are considered complete and submitted upon full payment of each member. The ship date is 10-12 weeks after the last party member submits their order.

If you’d like to take advantage of our ready to wear stock, please note that orders are subject to availability at the time of purchase.

Made-to-order purchases ship 10-12 weeks after the last party member has submitted their order

Ready to wear purchases ship within 2 business days and arrive in 2-5 business days after processing

All rush options must be approved by a member of our customer service team.

10 week rush: $15/dress

8 week rush: $25/dress

6 week rush: $50/dress

4 week rush: $75/dress

2 week rush: $100/dress

You can take advantage of our made-to-order process and wait 10-12 weeks to receive your piece, or request to get notified when it comes back in stock.

Appointments & Services

You can visit our NYC showroom in Soho by booking an appointment here. If you don't see your desired time available, feel free to reach out to request it!

If you’re not in NYC, we can do a virtual appointment, you can take advantage of our at-home sample try on, or you can visit one of our global stockists.

To schedule an appointment at our NYC showroom, please click here.

To schedule a virtual session, please email appointments@twobirdsbridesmaid.com.

To order a sample to try on at home, please click here.

To schedule an appointment at one of our stockists, please reach out to them individually.

Yes! But you must live within a 100 mile radius of Manhattan. Please email info@twobirdsbridesmaid.com or call 212-633-1384 to inquire about pricing and availability.

Shipping

All of our orders ship directly from New York.

We ship globally. Domestic shipments take 3-5 business days to arrive and international shipments take 5-7 business days to arrive.

All domestic orders are subject to local tax rates and are calculated at checkout.

Duties and taxes are NOT included in international shipments and are subject to local rates upon arrival.

By default, we require an adult signature upon delivery. Once a shipment has been delivered and signed for, twobirds is no longer responsible for packages. If you wish to receive your shipment with no signature required, twobirds is not responsible for any lost or stolen packages after they leave our facilities.

Yes! We require orders to be picked up on a scheduled day and time within two weeks of being notified that it’s ready. If orders are not picked up within the two week time period, they are subject to a non-refundable $50 storage fee.

Returns and Exchanges

All made-to-order purchases are final sale and non-refundable or exchangeable.

Domestic ready to wear purchases may be returned or exchanged within 14 days of purchase. Returns will only be accepted in original, unused, and unwashed condition with all hang tags, return tags, and packaging still attached. All returns are subject to a $10 restocking fee which will be deducted for your return.

Unfortunately, we cannot accept returns or exchanges for any international shipments outside of the the USA

Sample Try On

Our most popular styles are available to try on. We will try to accomodate the color of your choice, but if it's not available, we will send a similar color with additional swatches. 

You can order up to three samples at a time however every sample is subject to the $40 fee.

You can hang on to the sample for up to seven days from the time that you receive it. 

Your sample will arrive within 3-5 business days after you place the order for it. 

The $50 fee covers handling and two-way shipping of your sample try on. Once you decide to purchase your own to keep, we'll take $25 off your order.

If the sample gets lost or damaged in your possession, or you fail to return it back to us within the allotted time, you will be charge for the full value of the dress.